TERMS AND CONDITIONS

1 – PLACING AN ORDER

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.

2 – INVOICES & ORDER CONFIRMATION

Your order will be processed upon receipt of deposit. You will receive an invoice and / or an order confirmation by email as soon as you have placed an order. If you do not receive this email please contact info@thomasrainsford.com so that we can resend and confirm that your order has been placed successfully.

3 – PAYMENT

We only accept payments by Bank Transfer. All bank charges are the responsibility of the payer.

For bespoke frames:

A 50% deposit is required before manufacturing begins.

For artwork and other items such as furniture and rugs etc.. :

Full payment is required before dispatch.

4 – PRODUCT SIZE, COLOURS AND TIMBERS

Please note all of our frames are handmade and therefore may have minor inconsistencies in colour or finish. Such inconsistencies will not be deemed “faults”. Although sample finishes are used for accuracy, colours and finish can vary slightly on different timbers. This is an inherent characteristic of all hand finished frames. The grain and colour on natural timbers will vary. Due to variations in computer screens, we cannot guarantee that colours shown on our website are truly representative of our products.

5 – YOUR OBLIGATIONS ARTWORK

Prior to providing us with the Item to be Framed, notify us in writing if it is worth more than £1,000

Obtain and maintain all necessary licences, permissions and consents which may be required for us to carry out the Framing Services and ensure that suitable insurance is maintained in force, with a reputable insurance company, to fully cover any loss or damage to the Client Materials (including the Item to be Framed) at any time and however occurring, including while those Client Materials are in our possession and during transportation.

6 – ORDER CANCELLATION / RETURNS / REFUNDS

Custom and bespoke orders are non-refundable or returnable unless there is a production fault with the frame. Our lead times are between 4 to 6 weeks. However, production times are dependent on the size and quality selected for your order and may vary due to our production schedule.
The manufacturing process will start as soon as we receive a 50% deposit.
In the case of an order cancellation after production has begun the 50% deposit will not be refunded.

7 – DAMAGED / FAULTY MERCHANDISE

Any faulty merchandise must be reported to Thomas Rainsford within 7 days of receipt. All claims must be requested in writing and require manufacturer approval. Following investigate and where appropriate, Thomas Rainsford will provide a like for like replacement free of charge.
Once installed, frames with defects/damages will not be accepted for return.

8 – DELIVERY TIMES & CHARGES

Shipping and installation are not included in our prices.
If requested, we will provide you with a quotation. Delivery times are normally 2 to 3 days in the UK and 2 to 14 days outside of the UK. They may vary depending on the type of transport selected and customs clearance.
Orders not accepted for delivery within 30 days after notification are subject to storage fees.
Thomas Rainsford is not responsible for delays due to circumstances outside Thomas Rainsford’s control.

9 – VAT

The standard rate of VAT (20%) will be charged on all invoices unless a valid EU VAT number is supplied from all EEC countries.
All countries outside of the EEC will not be charged VAT on our invoices as they will be required to pay their own VAT rate and duty on import.